Refunds & Returns Policy

We do everything we can to ensure you are happy with your purchase.  However, if you are not happy please follow these steps to apply for a refund.

To qualify for a refund your item must be unused and in its original condition.

You must return the item within 14 days of your purchase.

Please email info@balcas.com stating why you would like to return the item and we will contact you to supply a return address.

The buyer is responsible for the cost of shipping returned goods.